At All-Day Shoes Shop, we’re committed to making your footwear shopping experience seamless from the first click to delivery and beyond. Whether you’re looking for comfortable boots, stylish heels, or athletic sneakers, we want every step of your journey with us to be perfect.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs duties or taxes that may apply.

Our Hassle-Free Returns Policy

Not completely satisfied with your purchase? We offer easy returns and exchanges within 15 days of delivery for most items.

Return Eligibility

To qualify for a return or exchange, items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sandals showing signs of wear
  • Sneakers & Athletic Shoes with visible dirt or wear marks
  • Any footwear without its original packaging

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear All-Day Shoes Shop Team,

I would like to request a [return/exchange] for my recent order (#[Order Number]).

Details:
– Product Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Brief Reason] – Preferred Resolution: [Refund/Exchange to Size [New Size]]
Please advise on next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Package your items securely and ship to:

All-Day Shoes Shop Returns
7030 West Krall Street
Glendale, US 85303

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers: Mark packages as “Returned Goods” to avoid customs charges

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days after we receive your return
  • Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed
  • International Refunds: Issued in USD; amount may vary based on exchange rates

Exchange Process

For size exchanges:

  • We’ll ship your new pair as soon as we process your return
  • If the new size isn’t available, we’ll issue a refund or store credit
  • No additional shipping fees for exchanges (standard shipping only)

Need Help?

Our customer service team is happy to assist with any shipping, return, or exchange questions. Contact us at [email protected] and we’ll help you find the perfect fit!