Welcome to All-Day Shoes Shop’s FAQ page! We’ve compiled answers to the most common questions about our premium footwear, shipping policies, and customer service. Can’t find what you’re looking for? Email our friendly team at [email protected].

About Our Products

Q: What types of shoes do you offer?
A: We specialize in versatile footwear for every occasion, including Boots, Clogs, Flats, Heels, Loafers, Oxfords, Sandals, Sneakers, and Athletic Shoes. Our collections blend fashion and function for all-day comfort.
Q: Are your shoes true to size?
A: Yes! We carefully size all our footwear, and each product page includes detailed sizing charts. For styles that run slightly large or small, we include specific fit notes in the product description.
Q: Do you offer wide or narrow width options?
A: Currently, we offer standard widths for most styles, but we’re expanding our inclusive sizing options. Check individual product pages for width availability.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
Q: Can I modify my order after placing it?
A: We process orders quickly to get your shoes to you fast! Please email us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

Shipping & Delivery

Q: Where do you ship?
A: We ship globally to fashion-forward customers everywhere! (Some Asian and remote regions excluded due to carrier limitations).
Q: What are my shipping options?
A: Choose between:
Standard Shipping ($12.95): 10-15 business day delivery via DHL/FedEx with tracking
Free Shipping: For orders over $50, 15-25 business day delivery via EMS with basic tracking
Q: How long does order processing take?
A: Our team carefully inspects and packages each pair within 1-2 business days. You’ll receive tracking information as soon as your order ships!
Q: Can I track my order?
A: Yes! All shipments include tracking. For Standard Shipping, you’ll receive real-time updates. Free Shipping includes basic tracking information.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Shoes must be unworn, in original packaging with tags attached. Email [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Customer Service

Q: How can I contact customer service?
A: Our shoe-loving team is happy to help! Email us at [email protected] for prompt assistance with any questions.
Q: What are your business hours?
A: Our customer service team is available Monday-Friday, 9AM-5PM PST. We strive to respond to all emails within 24 business hours.

Still have questions? We’re here to help you find your perfect pair! Contact us anytime at [email protected] or explore our collections to experience footwear designed for all-day comfort and style.